Dispute Resolution Policy

Overview

SparesX is a platform that connects buyers and sellers and does not process payments or act as a party to any transaction. Commercial disputes should, in the first instance, be resolved directly between the buyer and seller.

Process

1. Contact the other party through the in-app chat or an agreed communication channel.
2. If unresolved, raise a Support ticket, including the listing link, relevant screenshots, and chat excerpts.
3. Our team will review the submitted evidence for policy violations or safety concerns and aim to respond within 3–5 business days.
4. Where warranted, SparesX may warn, suspend, or remove the relevant user or listing. SparesX does not guarantee recovery of funds or resolution of payment disputes, as it is not a party to the underlying transaction.

Grievance Officer / Escalation Contact

Syed Idrees, Noon Computers

No. 57, 2nd Floor, M.P. Sarathy Mansion, Anna Salai, Vellore, Tamil Nadu, India

Phone: 8015606071 | Email: noon.vlr@gmail.com