Privacy Policy

1. Introduction

This Privacy Policy is issued by Syed Idrees, trading as Noon Computers ("we," "us," "our"), the Proprietor operating the SparesX platform ("SparesX," "the Platform"). It explains how we collect, use, store, and disclose personal information in connection with your use of the Platform, in accordance with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, where applicable.

By accessing or using SparesX, you consent to the collection and processing of your information as described in this Policy.

2. Information We Collect

We may collect the following categories of information:

• Name, email address, and mobile number
• Profile and business information you choose to provide
• Product listings and associated images
• Messages exchanged with other users through the Platform
• IP address, browser type, and device information
• Usage analytics and login history

3. How We Use Your Information

We use the information collected to:

• Create, verify, and manage your account
• Publish and display your product listings
• Facilitate communication between buyers and sellers
• Maintain and improve the Platform
• Detect, investigate, and prevent fraud or misuse
• Respond to support and grievance requests
• Comply with applicable legal and regulatory obligations

4. Disclosure of Information

We do not sell personal information to third parties. We may disclose information:

• To service providers who support our operations (e.g., hosting and storage providers), under confidentiality obligations
• Where required by law, regulation, or valid legal process
• To investigate suspected fraud, security incidents, or violations of our policies

5. User-Generated Content

Listings, images, profile details, and other content you choose to publish are visible to other users of the Platform and are your responsibility to keep accurate and lawful.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Similar Technologies

We may use cookies to keep you signed in, remember preferences, analyze traffic, and improve Platform performance. You may control cookie settings through your browser.

8. Data Retention

We retain personal information for as long as reasonably necessary to operate the Platform, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Subject to applicable law, you may:

• Access and update your profile information
• Request deletion of your account, subject to legal or operational retention requirements
• Raise a grievance regarding the processing of your personal information (see Section 12)

10. Children's Privacy

SparesX is intended for use by individuals who are at least 18 years of age. We do not knowingly collect information from minors.

11. Changes to this Policy

We may revise this Privacy Policy from time to time. Continued use of the Platform after any revision constitutes acceptance of the updated Policy.

12. Grievance Officer & Contact

In accordance with applicable Indian law, the following Grievance Officer may be contacted with respect to this Privacy Policy or any complaint regarding the processing of your personal information:

• Name: Syed Idrees
• Entity: Noon Computers
• Address: No. 57, 2nd Floor, M.P. Sarathy Mansion, Anna Salai, Vellore, Tamil Nadu, India
• Phone: 8015606071
• Email: noon.vlr@gmail.com

We aim to acknowledge grievances within a reasonable time and resolve them as expeditiously as possible.